How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cant login to it because its a really old account, the

Customer Question

I cant login to it because its a really old account
JA: Have you tried having password ***** directions emailed to you?
Customer: the password ***** system is difficult
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: well thats the thing we havent used it in over atleast 10 years
JA: What troubleshooting have you tried?
Customer: i tried to reset it but it wont work but its wierd i put the password ***** thought it was and it takes me to some site called
JA: Anything else you want the email expert to know before I connect you?
Customer: not that i know of
Submitted: 11 months ago.
Category: Email
Expert:  ChrisC replied 11 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

I'll be honest and tell you that if the account is that old, and you haven't logged into it in a long while, it may be impossible to get back into the account.

Can you tell me when the last time was you accessed the account? Also, what service is the account through (Yahoo, Gmail, Hotmail, etc)?

Customer: replied 11 months ago.
Expert:  ChrisC replied 11 months ago.

Okay, and when was the last time you signed into the account?