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arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1355
Experience:  I have 4 yrs experience in helping customers who has trouble with Email
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Hope you can help. I just got a call from my daughter who

Customer Question

Hi hope you can help. I just got a call from my daughter who had her 1st day at college. Now she can't remember her gmail password. When she hit the forgot password ***** she was asked to enter her last know password. She did and was told that the password ***** would be sent to her alternate email.
Here is the problem. She hadn't used that old email in years. She can't remember the password ***** get into that ( it's a yahoo account). Can something be done? She was to have some schedule sent to her which is way a received the really stressed out phone call.
Submitted: 1 year ago.
Category: Email
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Would you share both Email IDs please? (Gmail & Yahoo)

Customer: replied 1 year ago.
or***@******.***
Expert:  arsufi2002 replied 1 year ago.

Do you have access to j*********@******.*** email

Customer: replied 1 year ago.
I do
Expert:  arsufi2002 replied 1 year ago.

ok, Please login to that mail and see if you got any email from yahoo

Expert:  arsufi2002 replied 1 year ago.

Yahoo email contain account key..Seems to be some digits

Please share that here

Expert:  arsufi2002 replied 1 year ago.

Are you there

Customer: replied 1 year ago.
yup it works. thanks for your help. I was able to access it and it looks like we can reset gmail.
Expert:  arsufi2002 replied 1 year ago.

Great sir..

I am glad to know that we are able to reset email..

Thank you for contacting Just Answer

Before you disconnect session, would you please rate my service by pressing above Stars as it helps to close call and get paid for assisting you..

May God bless your daughter and have good future

Thanks

Fiyaz

Customer: replied 1 year ago.
Oops, the gmail still wont take the verification code they sent. It says that they cant verify that it is her.
Expert:  arsufi2002 replied 1 year ago.

Let me check

Expert:  arsufi2002 replied 1 year ago.

Are you able to login yahoo mail now?

Customer: replied 1 year ago.
the reset was 438010
Customer: replied 1 year ago.
I got the gmail reset code, but gmail wont take it for some reason
Expert:  arsufi2002 replied 1 year ago.

please wait.. I will try from my end

Customer: replied 1 year ago.
oops wrong code. Actual is 574764
Expert:  arsufi2002 replied 1 year ago.

What's the last gmail password ***** entered?

Customer: replied 1 year ago.
Ilovepeeta12
Expert:  arsufi2002 replied 1 year ago.

When did she created gmail account?

Expert:  arsufi2002 replied 1 year ago.

Share Month and Year

Customer: replied 1 year ago.
she has no idea
Expert:  arsufi2002 replied 1 year ago.

at least what year?

Customer: replied 1 year ago.
checking. It might be 2011
Customer: replied 1 year ago.
nope it was 2010
Expert:  arsufi2002 replied 1 year ago.

How did you get the gmail reset code on yahoo mail

Customer: replied 1 year ago.
gmail sent it to yahoo
Expert:  arsufi2002 replied 1 year ago.

I am not getting that message here

Can you try once again to see you get reset code from gmail

Customer: replied 1 year ago.
Nothing. It's not sending anything to the yahoo account. I will say that looking at the oldest messages the account was mad 7 2010
Expert:  arsufi2002 replied 1 year ago.

ok, Earlier you were getting message that reset code is send to your yahoo email, right?

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

I believe we might have used the days password ***** limit..

Google won't allow number of times to use password ***** for an account..

So we will have to wait a day for gmail account to come active and receive rest mail from google

Expert:  arsufi2002 replied 1 year ago.

That's all we can do at this moment..

Customer: replied 1 year ago.
a day as in 24 hours from now or sometime in the morning
Expert:  arsufi2002 replied 1 year ago.

yes.. sir

Customer: replied 1 year ago.
which one
Expert:  arsufi2002 replied 1 year ago.

Sorry

Referring to Gmail

Expert:  arsufi2002 replied 1 year ago.

Please wait until tomorrow

Thanks

Expert:  arsufi2002 replied 1 year ago.

Dear *****,

I request you to use the same last computer which you send the reset code. You know Google make track of network and the device which you last send the reset mail and if we try to generate code from different location there is chance that google may throw same error message without giving reset code option

So if your daughter has send the reset code. Tell her to regenerate reset code once again without doing it yourself. You may share new reset code and see if she can reset password..

Thanks

Expert:  arsufi2002 replied 1 year ago.

Greetings James...

Did it work..

What's the status

Expert:  arsufi2002 replied 1 year ago.

Greeting James..

Hope you are doing good.

Did my suggestion help?

I am excited to know the status

(If resolved, would you please rate my service by clicking above Stars and click Submit so that i can close the call)

Thanks