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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to find some emails from 2013, hotmail, the

Customer Question

I am trying to find some emails from 2013
JA: Just to clarify, what email service provider are you using?
Customer: hotmail
JA: What troubleshooting have you tried?
Customer: the other day I was able to go back to 11,2013. but today it is only letting me go to 2015
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that is it
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you are accessing your Hotmail account on a computer or another device? Also, are you using a web browser or an e-mail program, such as Microsoft Outlook?

I am awaiting your reply.

IT Miro

Customer: replied 1 year ago.
I am using a small notebook computer. Win10.
Expert:  IT Miro replied 1 year ago.

OK. Do you go to or you use a desktop e-mail program?

Customer: replied 1 year ago.
desk top email program
Expert:  IT Miro replied 1 year ago.

To confirm, is that the one that comes with Windows 10 called Mail? If you are not sure, start it and check by looking in the upper left corner. Let me know if it says "Mail" there?

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro