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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My email address is. On Saturday several friends received

Customer Question

Hi,
My name Doug Lytton and my email address is***@******.***.
On Saturday several friends received emails from me with photograph attached:
1. I didn't send the emails
2. No pictures were attached (blank screen)
This concerns my as I'm wondering whether my gmail account has been hacked. In each of the cases, the recipients replied to the bogus emails stating that no pictures were attached.
Do you have any advice?
Thank you.
Doug
Submitted: 11 months ago.
Category: Email
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 11 months ago.

It seems like your email account has been hacked.

Do you still have access to your gmail account?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 11 months ago.
John,
I have an iPhone 6 Plus, not a PC.
Customer: replied 11 months ago.
Not sure about your connecting to my iPhone?
Expert:  John replied 11 months ago.

no need to connect to your phone its just an option and in your case its not required so you can ignore it or close it if it shows as a pop up.

Do you still have access to your gmail account?

Customer: replied 11 months ago.
I'm on the iPhone right now.
Expert:  John replied 11 months ago.

OK first thing you want to do is change the password ***** your gmail then check the security settings.i will guide you step by step

Expert:  John replied 11 months ago.

I believe you are accessing your gmail using inbuilt email app in iphone am i correct

Customer: replied 11 months ago.
Okay? What are the steps?
Expert:  John replied 11 months ago.

First open your gmail using this link : - www.gmail.com

Once you are in email page let me know

Customer: replied 11 months ago.
I don't know? The guy at the AT&T store set this up
Expert:  John replied 11 months ago.

OK First open your gmail using this link : - www.gmail.com

Once you are in email page let me know

Expert:  John replied 11 months ago.

were you able to login to your gmail account using the link i gave ?

Expert:  John replied 11 months ago.

Please let me know.

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