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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have been hacked. I am getting hundreds of email addresses

Customer Question

I have been hacked. I am getting hundreds of email addresses in my contacts, most of which are from Africa. I am presently in Nairobi, Africa. Do I change my email address? I have changed my AOL password.
JA: How long have you had this issue with your A.O.L. account?
Customer: This past Fri., that I am aware of.
JA: What troubleshooting have you tried?
Customer: I have deleted one of my facebook accts., changed my facebk password. Changed my bank username & password, plus my AOL password. Also, deleted nearly 300 contacts, some of which have come back.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I suspect your computer may be infected with rogue software, known as a 'virus' or called malware, etc.

What security software, firewall or anti-virus suite, do you have on your computer?

Customer: replied 10 months ago.
Sophos Anti-virus

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