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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am an old guy who can't get his wireless printer to print

Customer Question

I am an old guy who can't get his wireless printer to print with my new router. My printer is an HP office jet 4620. I have an older Mac Book. Before I got the new router everything was fine. My Mac keeps saying the printer is offline, but the printer is saying it is connected?? Help
Submitted: 11 months ago.
Category: Email
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 11 months ago.
I guess ?
Expert:  Cody replied 11 months ago.

the IP is probably listed wrong on the printer

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