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Every time i delete mail from gmail it doesn't get deleted

Customer Question
hi JA: Hello. What is your...
hi
JA: Hello. What is your issue regarding?
Customer: every time i delete mail from gmail it doesn't get deleted and the emails are instead resent to me
JA: How long have you had this issue with your Gmail account?
Customer: so 2000 emails have become 4000, 8000 and now at 16000
JA: What troubleshooting have you tried?
Customer: i've just looked at gmail site but i can't find any info on trails that have similar issues
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.Category: Email
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Answered in 26 minutes by:
8/27/2016
Email technician: arsufi2002, Other replied 1 year ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,483
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in Email category. I would like to assist you with your issue and would be your active expert

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Email technician: arsufi2002, Other replied 1 year ago

Before we begin, I have to confirm you have duplication issue on Email Application like Thunderbord / Outlook

or

On Internet browser(Chrome / IE / Firefox) itself

Also please share me the application name you have email duplication

Thanks

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Email technician: arsufi2002, Other replied 1 year ago

Hello

Are you there

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Customer reply replied 1 year ago
Hi I use Mail on MacBook. I assume it is the same if i sign into gmail in my browser (use safari and google chrome).
Email technician: arsufi2002, Other replied 1 year ago

Hi,

I would like to see the problem. Would you mind sharing Gmail ID and Password..

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Customer reply replied 1 year ago
Afraid i'm uncomfortable with sharing my password ***** if you wish I can send you screen grabs.
Customer reply replied 1 year ago
You will need to talk me through the process and if you can't then we can end this discussion. Note that I am busy for the rest of the day and will only be able to look at this again in about 12 hours.
Email technician: arsufi2002, Other replied 1 year ago

Its ok..

Message me when you are back

Thanks

If possible would you install secure remote tool on your computer, so that i can connect and work with you in real time

http://www.justanswer.com/remotedesktop/join.aspx?Session=c25f150d-c52b-4dd7-ac2b-4340fcf24083&Type=Java

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Email technician: arsufi2002, Other replied 1 year ago

Procedure:

  1. Click Above link
  2. Click "I Agree"
  3. Click "Download"
  4. Double click/run file after download
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Customer reply replied 1 year ago
Hi no i'd rather not give you access to my computer. Besides if this is a VPN connection it's against the law where i live.
So you will need to instruct me as I am not willing to give you access to my computer.
Email technician: arsufi2002, Other replied 1 year ago

Thanks for your update

I request you to change Email password ***** check for issue..

Changing password ***** other devices to access your gmail account. This helps to confirm that either issue is within your gmail account or its caused due to some configuration error in some other devices...

Lets see..

Once password ***** ***** logout from account, then login using new password ***** browser. Then try to delete some mails and see the result

Please update status

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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