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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My cell phone has stopped being able to access server &

Customer Question

My cell phone has stopped being able to access server & update email ( I CAN see other web sites, so know wifi is working.
JA: Just to clarify, what email service provider are you using?
Customer: what do you mean? I use
JA: What troubleshooting have you tried?
Customer: I chatted with Comcast & tracfone, both of whom deduced it is not a problem on their end.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Maybe that my phone is Tracfone, it's LG smart phone
Submitted: 10 months ago.
Category: Email
Expert:  Josh replied 10 months ago.


What is the error message that you receive on your phone when trying to update?

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