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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am getting all kinds of crazy messages saying I was trying

Customer Question

I am getting all kinds of crazy messages saying I was trying to access other accounts. Everyone I've sent an e-mail to is now getting all this junk Help!
JA: Have you contacted anyone about your account?
Customer: NO. Didn't know who to contact & I thought it would be taken care of by my things on my computer to stop access by viruses. My nephew who understands these things says its not a virus but something wrong with my e-mail and/or provider of services
JA: What troubleshooting have you tried?
Customer: nothing but the free virus things I have on my desktop. Not working but the nephew says it's not a virus. It only affects my e-mail. Everyone I send or forward an e-mail to starts getting the same junk I'm getting
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No- thank you
Submitted: 11 months ago.
Category: Email
Expert:  Bryan replied 11 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Who's your email provider, e.g. Gmail, Hotmail, etc.?

May I set up a quick remote session to troubleshoot the issue for you now?

Please reply back using the box below.