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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Need to connect to my facebook account, but cannot confirm

Customer Question

need to connect to my facebook account, but cannot confirm email through yahoo,,also do not know where the confirm account button is. please connect me to my existing facebook account.
JA: What version of Yahoo Mail are you using -- full featured or basic?
Customer: am only using as my email to go to my facebook account.
JA: Have you installed any updates recently?
Customer: no,,,,*****@******.*** has been my email for years.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no,simply want to be on my facebook page.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Expert:  Richard replied 1 year ago.

When you try to sign into your account, what is the exact message you receive?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Customer: replied 1 year ago.
simply need my facebook account, with my email being,***@******.*** and my password ***** .
Customer: replied 1 year ago.
requesting answer .....
Expert:  Richard replied 1 year ago.


I sent through a question to you, can you reply to this please?

I have repeated it below

When you try to sign into your account, what is the exact message you receive?

Customer: replied 1 year ago.
it says to confirm email, and says press account button and I do not know where that button is...
Expert:  Richard replied 1 year ago.


Can you please click on my link below and follow the process to reset the password

Once done, you can then use this new password ***** sign into your account.

Let me know the results please