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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 19367
Experience:  Email expert with over 5 years experience
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My Apple acct was hacked yesterday and I have reset my

Customer Question

My Apple acct was hacked yesterday and I have reset my password; however, I have been unable to reset it in settings on my iPhone because my security answers don't match. I've been locked out since yesterday and don't know how to unlock my account. Please help!
Submitted: 12 months ago.
Category: Email
Expert:  Josh replied 12 months ago.

Hi Barbara,

Go into Settings then iTunes & App stores then click on your Apple ID and select Sign Out

Now sign back into your iCloud account using the new password. Please let me know if it does not work

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  technicalcat replied 12 months ago.


Expert:  Josh replied 12 months ago.
Let me know how it goes