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Hi Justin, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
So now you are in Italy, and when you try to login to your Hotmail account, your password ***** accepted (it means correct) but then Hotmail redirects you to a verification page where you cannot verify successfully since you forgot the info you must have entered long time ago when you created the account. Is that correct?
Please let me know by replying to me here so that I can help you further.