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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email address is not working ans i don't know the

Customer Question

my email address is not working ans i don't know the password ***** email address is
***@******.***
Can you please help?
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question. Is there a phone number or

alternate email address associated with the account?

Expert:  Byron replied 1 year ago.

If that information is available your password ***** be reset and you'll have access

to the account again.

Customer: replied 1 year ago.
The phone number is(###) ###-####
Expert:  Byron replied 1 year ago.

Thank you. That phone number is ***** being recognized.

What about an alternate email address attached to the account

or a different phone number?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

I'm sorry. That was rejected as well.

Customer: replied 1 year ago.
no but thank you!
Expert:  Byron replied 1 year ago.

Is there another device that you are receiving email from that account on?