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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the last password ***** you remember?
okay, thank you.
Are you able to access your recovery email? ep••••@a••.com
No. I am not employed by google. I do tech support for multiple companies including google.
I am sorry about the fee. I do not have any control over that part of your account.
The remote assistance offer is optional. You do not have to use it.
I can send you a link to your recovery email that will allow you to reset your password ***** you can access that account.
do you have this email account ep••••@a••.com
okay, they have listed that account as your recovery email account.
Your account says that you changed the 1245blvd password ***** days ago.
Do you remember the password ***** you changed it to?
okay, it looks like the only way to recover the account is with the email account that was set as the recovery account by the AT&T tech.
I can try them.
Do you have a computer that was used to sign in to the account recently?
okay, can you open a web browser on the desktop or is the screen locked?
okay, is there an email address listed on the lock screen of your computer?
okay, what is the password ***** you use for that account?
okay, can you access the [email protected] email?
okay, I sent a code to***@******.***. Check your email for a message from the Microsoft account team, and let me know the code that is in the email please.
no problem, I will send the code again.