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For the past 24 four hours, I've had the following problem

Customer Question
with my gmail account: when...
For the past 24 four hours, I've had the following problem with my gmail account: when I go onto Google Chrome, the google screen comes on as usual and I click "inbox." The symbol for loading comes on, but the blue line that normally fills just before the screen displays my inbox stops just short of filling, and I never get my email. The first time this happened was in a library that was experiencing a poor connection that affected everyone who was there. But the problem persists now I am back at home (where my wife experiences no connection problems.) I use a MacBook Air and see no other problems on the computer. I am also able to reach website from the google page, so the problem seems to be limited to gmail. Thanks, Tim
Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
8/22/2016
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,696
Experience: Email expert with over 5 years experience
Verified

Hi Tim,

Open Chrome

Click on the 3 lines in the upper right hand corner

Click on Options

Click on Privacy

Click on "Clear your recent history"

In the boxes, make sure the follow items are checked: Cache and Cookies

In the drop down menu at the top, select "Time range to clear: EVERYTHING"

Click on Clear Now

Close Chrome

Try again with Gmail

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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Email technician: Josh, Computer Enthusiast replied 1 year ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,696
20,696 Satisfied Customers
Experience: Email expert with over 5 years experience

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