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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Have been trying to access my outlook through exchange as

Customer Question

have been trying to access my outlook through exchange as off-site & I cannot with laptop or phone. I know the password ***** expired with new one to be created. But I can't get access with my old password. How can I do this?
JA: How long has this been an issue?
Customer: only noticed om my iphone saturday as it kept requesting password & saying incorrect
JA: What troubleshooting have you tried?
Customer: basically just tried different versions of the password ***** they don't work. I know that the one I was using is a correct one from a few days ago when I left the office. Not sure what else I can do??
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that is all thankyou as cant access business email
Submitted: 1 year ago.
Category: Email
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Sorry to you are having trouble. I will see what I can do to help. Please give me further details on your situation. You mention your password ***** ***** Were you able to set a new password ***** it had expired?

Expert:  Jason Jones replied 12 months ago.

Hello,
I am the person that will be helping you today.

May I ask if you still need help with this problem?

I will be standing by, looking forward to your response.

Thank you,
Jason