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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I keep getting notice to activate Outlook. talked to ISP,

Customer Question

I keep getting notice to activate Outlook. talked to ISP, xfinity connect and manual configured port etc. Outlook when I try to activat will not work. I am getting mail and sending.
JA: How long has this been an issue?
Customer: since I downloade office 2016. all other word etc seems ok. I noticed that idiot bar showing download progress never completed buy message came up that it was!!
JA: What troubleshooting have you tried?
Customer: i tried online and i got a message saying was not supported. go figure
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no. i will get on outlook.
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?