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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Trying to log in to an old yahoo email address that is

Customer Question

Trying to log in to an old yahoo email address that is linked to our apple id. From my iphone, it goes through but then says my yahoo account needs updating, login from pc. When I do that, it gives me an error page and in the link at the top says disabled. But when I try to create a new yahoo email address with that same address, says it already exists. How can I get this to open?
Submitted: 11 months ago.
Category: Email
Expert:  Cody replied 11 months ago.

What is the email address you're trying to get into?

Customer: replied 11 months ago.
Password ***** gloria
Expert:  Cody replied 11 months ago.

It may not be recoverable, I submitted a case with Yahoo. We'll see if they get back to me on it.

Customer: replied 11 months ago.
I just wait to hear back from you then? Can that account just be deleted then I can add it back?
Expert:  Cody replied 11 months ago.

You would have to use a different username, it appears to be disabled from what I can tell.

It probably can't be restored but I'll let you know what I find out.