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thomastech, Software Tech
Category: Email
Satisfied Customers: 1857
Experience:  Expert in email clients or cloud servers
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I am locked out of my I tunes account because I can't

Customer Question

I am locked out of my I tunes account because I can't remember the answers to security questions.
Submitted: 1 year ago.
Category: Email
Expert:  thomastech replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

Reset your security questions

  1. Go to
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue.
  5. Follow the onscreen steps to verify your identity.
  6. Please remember to rate my service positively. If you need more help I await your reply. Thanks!
Customer: replied 1 year ago.
I still can't get in ,not enough information to change my security questions
Expert:  thomastech replied 1 year ago.

Yes, the purpose of these security features are to keep those without the information out, so forgetting the info is a problem. Call Apple support at (800–275–2273) or chat online at