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Hi Dick, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What exactly is the error message that you are getting when connection fails?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Is the problem with the calendar sync only? Are you still able to send and receive emails normally?
Thank you for that clarification. Yes, there is a major change in the Outlook.com email infrastructure that caused the sync problems. Outlook.com accounts are migrated to Office 365. When you see Outlook Mail in the webmail, it means your account has been migrated already and the Outlook Connector will NO LONGER work.
Please remove the account, and then add it as an Exchange account. Then test if the sync works this time.
That will not work. You can only setup an Exchange account if you open Outlook for the first time. I will send you the steps
The goal is to delete the account first and then add it back, this time as an Exchange account. Since you are using Outlook.com email which has been migrated to Exchange already, the auto-discovery will setup the account for you correctly.
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Please take your time
Are you getting "Outlook Mail" or Outlook.com when you access your ATT account? I was expecting you are using Outlook account
Is your primary att account showing as a MAPI account there in Outlook 2007? You mentioned:
"The account on my laptop is MAPI, created using "Outlook Connector", as per Microsoft KB2459660."
Outlook Connector is only used for Microsoft/Outlook/Live/Hotmail accounts.
Are you saying that you are not using these ATT accounts for emails? Only for calendar?
Thank you for that confirmation. So indeed this primary ATT account is actually the Microsoft account. So yes, please remove it following the steps I gave you, then ADD it and allow the auto discovery of Outlook to set it up as an Exchange account.
Please proceed with that option then
I believe this is caused by the fact that the account is not ending with @outlook.com. I suggest that you access your Microsoft account using a web browser.
Then click on the gear icon on the top right and click on Connected Accounts. In the bottom part of the screen, under Email Aliases, click Manage or choose a primary alias.
Then CREATE a new alias ending with @outlook.com and then make it a primary alias.
Then add this primary alias (now an @outlok.com, not att) to your Outlook 2007 using the steps I gave you.
Hi, I am very sorry for the late reply. How did it go? Were you able to sync the calendar with your Microsoft account?
I am very sorry about your issues and for not letting you know that I went offline. I was waiting for your reply but had to go sign off for the day since it was already 3:30AM my time.
Now is 10:41am and I can still help you with this issue if you let me.
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