Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I have Outlook 2007 on my laptop and a Windows phone. Until

Customer Question
about a month ago, I...
I have Outlook 2007 on my laptop and a Windows phone. Until about a month ago, I was able to keep the calendars on the two sychronized going through a Microsoft account at Outlook.com. Now, although the calendars on the phone and Outlook.com stay synchronized, I can't connect between my laptop and Outlook.com. I understand there was some kind of change recently to Outlook.com. What do I need to do to restore functionality of my laptop-to-Outlook.com? The account on my laptop is MAPI, created using "Outlook Connector", as per Microsoft KB2459660.
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
8/19/2016
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,054
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi Dick, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What exactly is the error message that you are getting when connection fails?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 1 year ago
There are no error messages involved. Simply: none of the changes made to the calendar at outlook.live.com show up on the calendar for the MAPI account on my laptop, nor changes made on my laptop on the calendar at outlook.live.com, after doing a Send/Receive. The Send/Receive detail box shows Send/Receive for the new account as "Completed." Changes made to the calendar at outlook.live.com show up on the phone, and changes made on the phone show up on the calendar at outlook.live.com.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. Is the problem with the calendar sync only? Are you still able to send and receive emails normally?

Ask Your Own Email Question
Customer reply replied 1 year ago
I do not use Outlook.com for email -- only the calendar. The whole reason I chose a Windows phone was the assurance I would be able to sync my Outlook calendar with the phone, and this worked fine until about a month ago. As I said, it's my understanding there was some kind of change made to Outlook.com which may be what's made the difference.
Customer reply replied 1 year ago
no to the remote access offer -- I want to be able to fix this myself.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for that clarification. Yes, there is a major change in the Outlook.com email infrastructure that caused the sync problems. Outlook.com accounts are migrated to Office 365. When you see Outlook Mail in the webmail, it means your account has been migrated already and the Outlook Connector will NO LONGER work.

Please remove the account, and then add it as an Exchange account. Then test if the sync works this time.

Ask Your Own Email Question
Customer reply replied 1 year ago
Just to be very clear, I go to Tools/Account Settings and select New. In the dialog box which comes up, I choose "Microsoft Exchange, POP3, IMAP, or HTTP" Right so far? BTW, I plan to continue going one step at a time to be absolutely sure I get it right -- hope that's OK.
Customer reply replied 1 year ago
That brings up a "Add New E-mail Account" dialog box, subtitled "Auto Account Setup", with boxes for name, e-mail address and password, with verification. Also an empty check-box for manual creation.
Customer reply replied 1 year ago
If I do check the box, I'm taken to a screen where I can specifically choose Microsoft Exchange and the E-mail Service
Customer reply replied 1 year ago
But if I do select that, and "Next," I'm told I have to exit Outlook and use the Mail icon in the Control Panel.
Customer reply replied 1 year ago
I'll shut up now!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

That will not work. You can only setup an Exchange account if you open Outlook for the first time. I will send you the steps

Ask Your Own Email Question
Customer reply replied 1 year ago
Eagerly waiting!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

The goal is to delete the account first and then add it back, this time as an Exchange account. Since you are using Outlook.com email which has been migrated to Exchange already, the auto-discovery will setup the account for you correctly.

  1. Close Outlook if it is open
  2. Open Control Panel
  3. Locate and open the MAIL applet
  4. Click on Email Accounts... button
  5. Remove the email account listed there
  6. Then click on the NEW button and then ADD the account again
  7. DO NOT check the option to manually configure the account.
  8. Allow the wizard to complete the setup process and then test if the account works this time

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 1 year ago
OK -- give me a couple minutes!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Please take your time

Ask Your Own Email Question
Customer reply replied 1 year ago
OK -- I'm in the Mail applet. You say to remove the email account there. Actually, there are three, two of which are aliases which roll over into the primary one (*****@******.*** is one of the aliases --***@******.*** is my primary email). So if I delete the***@******.***, and then add it again, what will happen to my POP/SMTP connection to AT&T?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Are you getting "Outlook Mail" or Outlook.com when you access your ATT account? I was expecting you are using Outlook account

Ask Your Own Email Question
Customer reply replied 1 year ago
To the best of my understanding of things, no. I can read my mail at att.net, and then Outlook on my computer downloads from there -- Incoming Mail Server: inbound.att.net, Outgoing Mail Server: outbound.att.net
Customer reply replied 1 year ago
Until I got the Windows phone, I had no Microsoft account or Outlook.com calendar, etc.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Is your primary att account showing as a MAPI account there in Outlook 2007? You mentioned:

"The account on my laptop is MAPI, created using "Outlook Connector", as per Microsoft KB2459660."

Outlook Connector is only used for Microsoft/Outlook/Live/Hotmail accounts.

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Are you saying that you are not using these ATT accounts for emails? Only for calendar?

Ask Your Own Email Question
Customer reply replied 1 year ago
My lack of ability to say things accurately may be causing a problem. Let me sort of start over. After getting the phone, and reading the Microsoft KB article, it said to download and install Outlook Connector, then open it and use its Create New Account process. So I did, using the new Microsoft account/Outlook.com user ID (I had chosen to use, as supposedly OK,***@******.***) and password. Prior to that, my email accounts box only showed the three AT&T POP3/SMTP accounts. Now there was a new one, MAPI. That created a second calendar on my laptop, into which I copied the contents of the original. Then, until a month ago, on Send/Receive, that new calendar would reflect changes made on the phone, also visible at outlook.live.com. Now no more. So, I think to answer your question, I do not use AT&T.net for anything but email -- my only calendar is the one in my computer in Outlook.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for that confirmation. So indeed this primary ATT account is actually the Microsoft account. So yes, please remove it following the steps I gave you, then ADD it and allow the auto discovery of Outlook to set it up as an Exchange account.

Ask Your Own Email Question
Customer reply replied 1 year ago
OOOOOOKay! Stand by.
Customer reply replied 1 year ago
OK -- problem. When it got to "Search for***@******.*** served settings, it came back Problem Connecting to Server. "An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection" I certainly don't want that!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Please proceed with that option then

Ask Your Own Email Question
Customer reply replied 1 year ago
OOOOOKay
Customer reply replied 1 year ago
Sorry -- still coming back in the Problem Connecting to Server box, asking me to verify the email address and make changes if necessary. But it's correct.
Customer reply replied 1 year ago
The "Manually configure server settings" box is back, though.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I believe this is caused by the fact that the account is not ending with @outlook.com. I suggest that you access your Microsoft account using a web browser.

Then click on the gear icon on the top right and click on Connected Accounts. In the bottom part of the screen, under Email Aliases, click Manage or choose a primary alias.

Then CREATE a new alias ending with @outlook.com and then make it a primary alias.

Then add this primary alias (now an @outlok.com, not att) to your Outlook 2007 using the steps I gave you.

Ask Your Own Email Question
Customer reply replied 1 year ago
Did the stuff at outlook.com -- now will do the stuff in the mail applet
Customer reply replied 1 year ago
OK -- got to "Your e-mail account is successfully configured to use Microsoft Exchange. And the new alias shows up in the Account Settings box as type Exchange. BTW: I put my original POP3/SMTP account back in, and identified it as the default account from which to send. Now close the applet and open Outlook?
Customer reply replied 1 year ago
Lunchtime?
Customer reply replied 1 year ago
I'm just holding off on closing the applet and starting Outlook until I have your blessing
Customer reply replied 1 year ago
Where'd you go?
Customer reply replied 1 year ago
This is becoming concerning!
Customer reply replied 1 year ago
At the risk of seeming cruel or morbid, I hope you've had a heart attack, a death in the family, or something else serious enough to explain the lack of response! The stack of kudos for you next to my chair is at risk of toppling over!
Customer reply replied 1 year ago
I've got to leave for an hour or so -- hopefully I'll find a response waiting for me when I get back!
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Hi, I am very sorry for the late reply. How did it go? Were you able to sync the calendar with your Microsoft account?

Ask Your Own Email Question
Customer reply replied 1 year ago
No. After I returned and still hadn't gotten any reply, I went ahead and started Outlook. Now no tasks showed on my Outlook Today screen, and no second calendar. Doing Send/Receive did nothing new. So I've deleted the @outlook.com account and am back to square one. Two hours, and then your going AWOL is all the experience I need with just answer. I'll look help elsewhere.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Hi Dick,

I am very sorry about your issues and for not letting you know that I went offline. I was waiting for your reply but had to go sign off for the day since it was already 3:30AM my time.

Now is 10:41am and I can still help you with this issue if you let me.

Apologies,

Jess

Ask Your Own Email Question
Customer reply replied 1 year ago
AM?! I had no idea where in the world you were. And when I said I was back at square one, I misspoke -- really square one-half! I lost all my rules. Thanks for offering to keep trying, but I'm going to seek help elsewhere.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for using our service and am very sorry if I was not able to help.

We guarantee our service so you can request for a refund of your deposit or you can choose to use it for future questions.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Best regards,

Jess

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,054
7,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

7,054 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Iost my password and the phone number that was linked to
Hi, Iost my password ***** the phone number that was linked to this account is no longer active … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
Bitdefender tells me that it has blocked imap google.
Bitdefender tells me that it has blocked imap google. … read more
Jess M.
Jess M.
Computer Support Specialist
7,054 satisfied customers
In AOL Gold, font default changes will not hold. Whether I
In AOL Gold, font default changes will not hold. Whether I start with Keyword or Settings, I change font type, size and color, and click on Reset to Default, it will not hold. The next email has all t… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a personal computer but was taken by a scam and they
i have a personal computer but was taken by a scam and they locked me out. My email on it was***@******.***. My email on my phone is***@******.***. I'm trying to use my Samsung Tablet to get things go… read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
It keeps telling me that my password doesn't match my email
It keeps telling me that my password *****'t match my email account....when I change the password ***** settings it doesn't take it..,you send me a verification code ...I enter it...then change the pa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Have used for years, now it tells me my user name/password
have used for years, now it tells me my user name/password ***** ***** changed nothing ,95% of contacts only know this address,where does this leave me? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I am having trouble connecting to my google account on my
I am having trouble connecting to my google account on my new phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Need a password to view e-mail at. Been for a time and
need a password ***** view e-mail at***@******.*** … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
My original email for 10 years is [email protected] but I am
My original email for 10 years is ***@******.*** but I am not sure of the first date or password. I thought it was In46268c, but it is rejected. … read more
Jess M.
Jess M.
Computer Support Specialist
7,054 satisfied customers
I forgot my email and the only options I have are to
Hi, I forgot my email and the only options I have are to remember when I made the email which was a very long time ago, The number thats connected to my account is my previous number, and my recovery … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Are uoi from readnotify. Yahoo. I have a question about
Readnotify 's report says that the recepient i am Interested in knowing if he opens my emails says he opens some of them only. I eas eondering if this vould be a mistake. Because why will Will he open one or another… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
470 satisfied customers
I can not get into my gmail. I JUST HAD THIS G MAIL SINCE
I JUST HAD THIS G MAIL SINCE YESTERDAY. ATT SET THIS UP FOR ME … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I am trying to log in to me gmail account but am
I am trying to log in to me gmail account but am encountering all kinds of obstacles. I thought I was "there" at one point but then was invvited to set up a gmail account with Google. Don't know how t… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I can't get a gmail a/c set up. Tried 3 times with different
I can't get a gmail a/c set up. Tried 3 times with different passwords to 2 email addresses … read more
Jess M.
Jess M.
Computer Support Specialist
7,054 satisfied customers
As of last evening my g mail acct [email protected] mail .con set on
as of last evening my g mail acct [email protected] mail .con set on inbox brings up old e-mails.to get current e- mails have to go to all mail. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
It says the email is at 100% but I cant delete the sent
It says the email is at 100% but I cant delete the sent items , just keeps telling me it is full … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am trying to connect my friends email to his ipad (from a
I am trying to connect my friends email to his ipad (from a pc) need help … read more
Jess M.
Jess M.
Computer Support Specialist
7,054 satisfied customers
I just started google account and it is all new I deleted my
I just started google account and it is all new I deleted my pet security question in error how do I restore the same name … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x