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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am having problems receiving my emails via the Microsoft

Customer Question

I am having problems receiving my emails via the Microsoft Live Mail Program. When I access my email I receive a text box from the server: asking for my user name and password. I enter the data and receive a message stating the server has rejected your login. If I go to enter the exact same user name and password, my emails are accessible. I am very frustrated with the google mail program. This problem just started four days ago. I gone to the google website and secured all my devices as requested. The problem occurs on my main desktop computer. Please advise me as to how I can solve this problem. I have been unable to obtain a response from Google.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

Did you change your email password ***** that may have caused this issue?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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