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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4865
Experience:  Certified Email Expert with over 10 years experience.
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I lost about two years of e-mail, They just disappeared last

Customer Question

I lost about two years of e-mail
JA: How long has this been going on?
Customer: They just disappeared last night
JA: What troubleshooting have you tried?
Customer: Tried looking in the recently deleted folder
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

Hello, My name is ***** ***** certified computer professional with over 10 years experience, I will be happy to help.

Could you please confirm your email address for me?

Customer: replied 1 year ago.
Expert:  Chris L. replied 1 year ago.

Ok when you check your mail do you use the aol desktop software or do you go to the aol website at www.aol.com?

Customer: replied 1 year ago.
website
Customer: replied 1 year ago.
Are you still there?
Expert:  Chris L. replied 1 year ago.

Ok have you checked the trash folder? Are all of the emails gone?

Customer: replied 1 year ago.
I have
Expert:  Chris L. replied 1 year ago.

Is the whole inbox empty? I am trying to determine if your account was hacked. Do you check your mail any other way aside from at aol.com like on a phone or through another mail program?

Customer: replied 1 year ago.
No I have mail in the old mail folder back to Aug. 10 then it jumps to March 2103
Customer: replied 1 year ago.
2013
Expert:  Chris L. replied 1 year ago.

Ok they may just be organized to show oldest first. In your inbox click where it says date at the top and see if there are any more recent emails.

Customer: replied 1 year ago.
No sir they are not there...
Expert:  Chris L. replied 1 year ago.

Send yourself a test a email and let me know if you get it. Also check the sent mail folder and see if there is anything in there that you did not send.

Customer: replied 1 year ago.
the test worked and the sent mail folder still has all of my mail
Expert:  Chris L. replied 1 year ago.

As far as you know were there any changes made? Did you check your email from any other device? To you delete any emails? Anything you can think of?

Customer: replied 1 year ago.
I connected from my phone and deleted some e-mails but not all of those
Expert:  Chris L. replied 1 year ago.

Ok, on your phone did you check your email by going to www.aol.com or did you use the phones mail program?

Customer: replied 1 year ago.
aol.com
Expert:  Chris L. replied 1 year ago.

Are the messages you deleted last night in the trash folder?

Customer: replied 1 year ago.
No sir
Expert:  Chris L. replied 1 year ago.

Do you remember deleting them from the trash folder?

Customer: replied 1 year ago.
No I tried to restore them to the inbox then an error occurred
Expert:  Chris L. replied 1 year ago.

What did the error say ?

Customer: replied 1 year ago.
An error has occurred
Expert:  Chris L. replied 1 year ago.

Are you a paying AOL customer or just using a free account?

Customer: replied 1 year ago.
Free account
Customer: replied 1 year ago.
I am going to have to step away from my computer for a few minutes... be right back
Customer: replied 1 year ago.
OK I'm back
Expert:  Chris L. replied 1 year ago.

All I can suggest is you check all of your folders in AOL and see if the messages are there. Paid AOL customers do get technical support which may be able to help but since you are on a free account there is nothing you can do if there was an error when trying to put them back into the inbox.

Make sure you search for the messages using the search mail box on the top left and see if they turn up.

It is possible that this was an accident and then there was an error. When email is deleted from the trash it is gone for good. You can try giving a call to 1-***-***-**** and see if they will assist but I cannot promise they will since you are not a paying customer.

Just make sure you are thorough and use the mail search and go through all of your folders. But it is possible that the mail was accidentally deleted from the phone. That seems the most likely case since you did say you deleted some email from with your phone so it is possible there was a mistake made that you did not realize. Without seeing it myself it is hard to say for sure but that is the best advice I can give you at the moment.

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