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thomastech
thomastech, Software Tech
Category: Email
Satisfied Customers: 1857
Experience:  Expert in email clients or cloud servers
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I can't send gmail /or receive gmail messages. Believe it's

Customer Question

I can't send gmail /or receive gmail messages. Believe it's because may have exceeded number allowed because of malware problem. Understand we need to wait certain period to have restored. Can you confirm...or? Mavis strandlie
Submitted: 12 months ago.
Category: Email
Expert:  thomastech replied 12 months ago.

Hi! My name is ***** ***** I'm happy to help!

I'm sorry you're experiencing this problem. May I ask, are you accessing your gmail through the website, gmail.com, or do you use an email client with your gmail account, such as Outlook or Thunderbird?

Customer: replied 12 months ago.
Gmail.com
Expert:  thomastech replied 12 months ago.

Ok. Have you changed your gmail password ***** this began?

Customer: replied 12 months ago.
Expert:  thomastech replied 12 months ago.

If you try to send an email today, what message are you given?

Customer: replied 12 months ago.
something like "you have exceeded number.."
Customer: replied 12 months ago.
service should be restored in 24 hrs
Expert:  thomastech replied 12 months ago.

Can you please try to send a message now and see if you have the same error? If so, copy and paste the exact message here.

Expert:  thomastech replied 12 months ago.

Can you please try to send a message now and see if you have the same error? If so, copy and paste the exact message here.

Customer: replied 12 months ago.
Don't know how to cut & paste. But it says "daily user sending quota exceeded g2sm556852ith.8 - smtp"
Expert:  thomastech replied 12 months ago.

Ok, last question. Is your Google account personal, or administered through a company?

Customer: replied 12 months ago.
personal account
Expert:  thomastech replied 12 months ago.

Ok, yes unfortunately you will have to wait for a period of 24-48 hours before accessing email again, unfortunately. If it was was a company address there are ways around it, but free personal accounts are subject to the automated system. The good news is that if you have changed your password ***** male are should have further access to your account.

Customer: replied 12 months ago.
Just to confirm...it's not a company address. It's personal.
Customer: replied 12 months ago.
Thank you... Mavis Strandlie
Expert:  thomastech replied 12 months ago.

You are quite welcome!

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