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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Since my Hotmail account was upgraded to Outlook Mail

Customer Question

Since my Hotmail account was upgraded to Outlook Mail several months ago, I have been unable to highlight (select) a word, phrase or sentence prior to copying, underlining, bolding and so on. As a result I cannot use these essential functions. Worse in a way, it is an intermittent problem but occurs very frequently and seemingly without any pattern. It occurs when typing a 'New' email or 'Replying' to another.
Submitted: 1 year ago.
Category: Email
Expert:  Isaac Franklin replied 1 year ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

How are you accessing your mail? Browser, Outlook (what version) application?

What device are you using? Phone, mac, windows pc, ipad etc?