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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Windows live mail is hung up on executing a send, has been

Customer Question

Windows live mail is hung up on executing a send, has been over an hour. main program will not launch, program does not appear in task manager.
Submitted: 11 months ago.
Category: Email
Expert:  technicalcat replied 11 months ago.

Hello Chester and thank you for using this service.

Sorry to hear you are having trouble. Windows Live mail would not likely be running and trying to send after you completely reboot your computer. Please tell me more details on what's going on so I can better assist you.

Customer: replied 11 months ago.
I cannot paste a print screen here. task manager does not show windows live running. but clicking it just brings up the screen "send two messages using "Sonoma (Chester Allen) executing
Expert:  technicalcat replied 11 months ago.

Are you able to OPEN Live mail, or open the outlbox?

Customer: replied 11 months ago.
I am able to access my imap account on line, and all works fine thereno, cannot open
Expert:  technicalcat replied 11 months ago.

hello, i have accepted your remote request, but the payment failed.

Customer: replied 11 months ago.
bank blocked transacton
Expert:  technicalcat replied 11 months ago.

Well , this is a reputable site, so you can try an alternate payment method, or I can continue to try to help you without remote, but it may take longer. Please let me know how you'd like to proceed. thanks

Customer: replied 11 months ago.
I will do some research on your site and get back to you if all looks kosher
Expert:  arsufi2002 replied 11 months ago.

Dear Chester,

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

I want you to upgrade Windows Live Mail and see if it fix the problem. For that, you may click below link, download tool and run on your problematic computer

http://go.microsoft.com/fwlink/?LinkID=255475

waiting for your reply

Thanks

Fiyaz

Expert:  arsufi2002 replied 11 months ago.

Dear Chester,

Did above suggestion work?

Please reply

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