How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I think my computer may have been corrupted by a virus! I

Customer Question

I think my computer may have been corrupted by a virus!
I received an email this morning from a relative but after reading and replying I realised this was not from who it said it was!
I have since had a problem logging into my Macquarie Bank Account and my portfolio.
I rang Macquarie Bank and they have put a watch on all accounts and stopped access for a few days until it has been cleared, they suggested I contact you so that you can do whatever is necessary to ensure that there is no virus or whatever!
My email is***@******.***
I have also deleted the original email and my response to it.
Macquarie Bank said you would do a check and then email me when complete and si I can then advise Macquarie that all is OK.
Thank you Marg Mitchell
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to do a virus and malware check? Thanks

Customer: replied 1 year ago.
I wish to cancel this request as you are not an official Apple Care site and you cannot help me .
Please refund the fees immediately as you are not what you say you are.
I would like to speak to a Supervisor now - please have someone contact me immediately on +61###-##-####Australia
Margaret ********
Expert:  Kamil Anwar replied 1 year ago.

I will request this to be cancelled and ask the support to issue you refund. Thanks