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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have an HP computer with Windows 10. my sing in name is

Customer Question

I have an HP computer with Windows 10. my sing in name is ***** ***** gmail address. For some reason computer does not recognize my password. It tells me to go to .com. I did. Microsoft will not let me sgn in with my gmail address. Tells me it is already taken. I KNOW THAT BECAUSE IT"S MINE. I feel I am going around and around witout getting anywhere. I am very frustrated
Submitted: 1 year ago.
Category: Email
Expert:  Jason Fenoglio replied 1 year ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 1 year ago.

Do you still have access to your GMail account that your Microsoft account is registered under?