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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I purchased and downloaded Microsoft 16 this morning. It

Customer Question

Hello, I purchased and downloaded Microsoft 16 this morning. It will not open and a dialogue box is telling me that I must connect with Exchange at least once. How do I go about this?
Submitted: 11 months ago.
Category: Email
Expert:  technicalcat replied 11 months ago.

Hello Graham, and thank you for using this service.

Sorry you are having trouble with Office 2016. Are you trying to setup Outlook for your email account?

Customer: replied 11 months ago.
I previously had Outlook 2010 and downloaded the Outlook 2016 today
Customer: replied 11 months ago.
This is the dialogue box I am receiving: see attachment
Expert:  Sandy replied 11 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

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