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I am not receiving all of my emails. I had one resent to my…

Customer Question
I am not receiving...

I am not receiving all of my emails. I had one resent to my wife's aol account. When she forwards it to me, my computer gives a notification noise, but nothing is in my inbox or junk/spam/trash. I have checked mail.aol and my godaddy email and they are not receiving the emails either. I have been online with aol 5 times and I don

Technician's Assistant: Have you contacted anyone about your account?

Sorry/ don't think the are going to resolve the issue. Being that it is affecting aol and godaddy email, I am thinking it must be something other than just AOL.

Technician's Assistant: What troubleshooting have you tried?

Have checked all folders for the email. Checked my apple id and made sure my password ***** correct on all functions. Checked all the different settings on my mac, spam, what gets saved on the server, etc. Even uninstalled a version of clamXav.

Technician's Assistant: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?

I am receiving some, but not all emails. On some, I can not receive the ones sent directly to me, but if they reply to one I sent them, I will receive it.

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
8/14/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 1 year ago
are you charging me another 39.00?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

Yes, if i remote in.

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Customer reply replied 1 year ago
what did I pay 30.00 for?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

If you want to continue with the chat, then that is covered in the amount you paid. Remote service is optional, and additional.

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Customer reply replied 1 year ago
How do I stop right here and get a refund?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

I'll request the refund for you. OR you can email***@******.***

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Customer reply replied 1 year ago
Thank you, ***** *****
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

Welcome.

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Jess M.
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Category: Email
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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