Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

My cell phone all of a sudden wants a password, even though

Customer Question
I never did enable the...
My cell phone all of a sudden wants a password, even though I never did enable the lock and set up a password. I have a Samsung Note 4 and Verizon coverage. I went to Android Device Manager and tried to establish a new password, but all that accomplished is that I now get a screen on my cell phone that says who the phone belongs to (that is, me). There's a little lock on the screen but nothing happens when I press on it.
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
8/14/2016
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9,900
Experience: Computer Technician
Verified
Hi ,My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.Do you have a Samsung account connected to the Note?
Ask Your Own Email Question
Customer reply replied 1 year ago
I'm note sure whether I have a Samsung account. Through Sprint I got a Samsung Note 4 in late 2012 and then got a Samsung Note 4 through Verizon in July 2015. I'm not sure whether those transactions involved setting up an account with Samsung.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

okay, what is an email address that you may have used to set up an account on the phone. Sometimes during the initial activation it prompts you to set up a google or samsung account.

Ask Your Own Email Question
Customer reply replied 1 year ago
The email address I would have used is***@******.***. Should I try to look for such a message? If they wanted a gmail account, I would have used***@******.***.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

yes, go to this link >CLICK HERE< enter your name and date of birth. Then if you have an account with samsung it will show you your id.

If you do not have a Samsung account then we will have to factory restore the phone. You can then restore your data to the phone that is backed up to your google account.

Let me know if you want to restore and I will give you the steps.

Ask Your Own Email Question
Customer reply replied 1 year ago
Thanks. ***** clicked on the link you provided it was not clear where to enter my name and date of birth. I am most concerned about losing photos that are on my phone that I had not yet backed up, but having to reenter other info would be a headache as well.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

Okay, sorry about that. Click on the link below. Then choose Find, Then choose Find my id or password.

https://findmymobile.samsung.com

Ask Your Own Email Question
Customer reply replied 1 year ago
I entered my name and birthdate and it said "there is no matching information."
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

Okay, unfortunately that is the only option. The pics may have been saved to a memory card. Did you have one installed?

Ask Your Own Email Question
Customer reply replied 1 year ago
but I do not know how many pictures might have gone there versus in the phone's central memory.
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

If you had the card set as the default storage all of the

pics will be on it.

Ask Your Own Email Question
Customer reply replied 1 year ago
There is a Samsung service center about a*****away from me; might they be able to do anything?
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

Not likely, but it is worth a try. Carry your proof of ownership of the phone. Receipts,etc....

Ask Your Own Email Question
Customer reply replied 1 year ago
My phone is being purchased month by month on a kind of installment plan via Verizon. Does that mean that the Verizon store I dealt with might have Samsung account information for me?
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

No, if your name and birth date did not find your account then there isn't one.

Ask Your Own Email Question
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9,900
9,900 Satisfied Customers
Experience: Computer Technician

Randy Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Accidentally deleted yahoo email. How do I restore it. Just
accidentally deleted yahoo email. How do I restore it … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I need to change my password to get into my email. It has
I need to change my password ***** get into my email. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Want to restore goggle account. No would like back. Gmail.
want to restore goggle account JA: Have you contacted anyone about your account? Customer: no would like back JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How long… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have 3 separate gmail accounts.. .which is becoming too
I have 3 separate gmail accounts. . .which is becoming too challenging to check all of these feeds everyday. How can I open 1 gmail window and see all 3 accounts? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
Error message 652314, every time i put my password in and
every time i put my password ***** and its said wrong password ***** i say forgot password ***** it goes to that error … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
Email address was hacked. The account does not show up now.
email address was hacked. The account does not show up now. checked email setup everything is in order except cannot access tried to open another account and my user name is ***** ***** ***@******.***… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I cant log on on an other laptop. Many times and i have to
yes many times and i have to wait for a number of hours before i try again … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
409 satisfied customers
I am running outlook 2016 under WIN10. the search function
Good Afternoon? I am running outlook 2016 under WIN10. the search function does not find any results (email, calender or people) … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I want to see my emails. Internet explorer. Outlook. My
my computer has been in works hop for the last two weeks have nt tried any troube shooting … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Windows mail stopped working. Cableone. 2days I talked to 3
2days I talked to 3 different techs at Cableone yesterday, they could not come up with a solution, they said I had to contact Microsoft. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I can't use an old email address and it won't come up the
I can't use an old email address and it won't come up the address is***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Yahoo - I have a bonafide email list of friends who like to
Hi Yahoo - I have a bonafide email list of friends who like to receive our updates that I send to every few weeks in groups of 100 or less - (about 1100 total) -- but with my latest release I keep get… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Sorry I lost you in the other chat window. The state i'm in
The state i'm in is MA. DESE is requesting emails from the head of school and we need to remove priviledged emails first I work as a tech support and wondering how best to go about this? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I cannot compose or reply. Centurylink.com. It just started
It just started yesterday. I've shut the computer down. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Im trying to reset a friends password to his gmail and
im trying to reset a friends password ***** his gmail and having a very hard time doing it. So I was wandering if u could help me? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
458 satisfied customers
Forgot password. telephone number is wrong, geez time ago,
yahoo. it always comes back to sending a code to my phone, but I don't have a good number … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I had problem open due java. I had for many years since this
I had for many years since this morning I open my account then i play games then turn it off and now I cant opeh due java alert … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I can't open my gmail. About a week. I try to sign in my
i try to sign in my gmail it won't let me sign in. Apple tech tying to help me but it dose'nt… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x