How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9705
Experience:  Computer Technician
62741268
Type Your Email Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

My Apple tv went out when we lost power for a minute last

Customer Question

My Apple tv went out when we lost power for a minute last night. Now I cant get into my Apple tv. It keeps asking me for passwords but I have tried everyone. Can I reset my user id and password?
Submitted: 11 months ago.
Category: Email
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

What is the Apple ID email that you use on the Apple TV?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
I just got a temp
Expert:  Randy Computer Tech replied 11 months ago.

Okay, thank you. Give me a moment to check on this for you please.

Expert:  Randy Computer Tech replied 11 months ago.

I have sent an email to your email address,v•••••@yahoo.com. Follow the directions in the email to reset your password. Then use that apple id and password ***** your Apple tv.

Expert:  Randy Computer Tech replied 11 months ago.

Hi Val, did that work for you?

Customer: replied 11 months ago.
Hi Randy
I just checked my apple tv and entered the new password ***** it is still not accepting it
Expert:  Randy Computer Tech replied 11 months ago.

okay, what is the error message that you get now?

Customer: replied 11 months ago.
it's still not accepting my new password
Customer: replied 11 months ago.
Im really getting fed up
cant be spending my day fixing this
this is your company's appliance for which I paid good money
why cant someone call me to walk me through the format to fix this?
I am a senior citizen and I am getting overwhelmed by scans, dishonesty and technologyPlease, please help me Randy
Expert:  Randy Computer Tech replied 11 months ago.

I am sorry about the difficulty.

Does the***@******.*** show on the Apple TV screen as your apple id?