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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password and would like to change it. Forgot the

Customer Question

I forgot my password ***** would like to change it. Forgot the original password.
JA: When did you last reset your username and password?
Customer: Perhaps a.year ago.
JA: What troubleshooting have you tried?
Customer: Just want to upgrade/change it.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, that's about all for now.
Submitted: 11 months ago.
Category: Email
Expert:  Maxwell Kohler replied 11 months ago.

Hi im Maxwell. I will be assisting you to the best of my abilities today. May I ask what the email carrier is that you are trying to reset? As in hotmail, gmail, yahoo?

Expert:  Isaac Franklin replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

If you still need help getting into your email, let me know and we will troubleshoot together.


Customer: replied 11 months ago.
Expert:  Isaac Franklin replied 11 months ago.

If you no longer wish to continue support, that is fine. If you would still like directions to reset a password,

just leave the account type you want to change it for such as gmail, outlook, computer password ***** and

i will leave directions for you so i can close out this question for you.


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