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Hello, and thank you for using this service.
Sorry to hear you are having trouble with join.me.
What account do you use with join.me now. Is is another account you have setup with outlook?
When you mentioned you wanted a remote connection so we could solve the problem faster and easier, I sent you the offer for remote access. I can continue to help you without remote access, but if you want remote access there is an additional fee for that. Just let me know how you'd like to proceed. Thank You.
*Fred. Sorry for the name mixup :)
OK. What version of Outlook are you running there?
OK. Even if you have already gone through these steps, I would like you visit the link below, and read through it. Then, open your outlook, and go to the list of accounts and verify which email account is set to default. As shown, you'll verify this by seeing which one has a check next to it, and which one does not give you the option to set as default. Also, make note of the PST file location from the default account. Finally, let me know the results of this check so I can further assist.
The problem is likely tied to the fact the other account appears to be your "primary" exchange account. When you go to send a new mail in outlook, what account does it default to use for sending?
This will require some more troubleshooting and research, so I will opt your question out to other experts for review, as I have to step away from my desk for awhile. If no other experts step in, then I will respond back to you when I'm online. Thanks.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.