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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Trying to get new password for my Gmail account. After I

Customer Question

Trying to get new password ***** my Gmail account. After I enter verification code sent to me by test msg it says google can't verify it me so try again
JA: How long have you had this issue with your Gmail account?
Customer: I lost my galaxy s7 password ***** I had to wipe the phone. Now I can't remember my Gmail password
JA: What troubleshooting have you tried?
Customer: When we enter the email and do recover password ***** enter do the phone doesn't accept the email address
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No that's it
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues with your Gmail account.

Can you please tell me your Gmail address so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,

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