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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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The view on my Unread Mail folder keeps reverting to a

Customer Question

The view on my Unread Mail folder keeps reverting to a default setting. There is also a delay whenever I click on that folder. When i click on that folder, the screen goes white and a message "(Not Responding) appears in the title bar. The view returns after 5-10 seconds.
This started happening several days ago for no apparent reason.
What is causing the delay and the view reverting to the default setting and how do i stop it from happening so i get the view i want?
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

Are you opening this outlook email using web browser,if so which one (Internet explorer, Mozilla Firefox, Chrome ,Edge)?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?


Note: - Please reply using the box below.

Customer: replied 1 year ago.
Not using a browser to open outlook. Running on Windows 7. Outlook 2007.
Expert:  John replied 1 year ago.

OK which email service are you using let me know the part after @ in your email id for example @

Customer: replied 1 year ago.
Sorry, it's windows 2010. my email is
Expert:  John replied 1 year ago.

You mean outlook 2010.Is your business email ?

Customer: replied 1 year ago.
i'm talking about my business email.
Expert:  John replied 1 year ago.

Thank you for all the details.

May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Customer: replied 1 year ago.
that's fine.
Expert:  John replied 1 year ago.

Thank you.

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.