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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Someone tried to access my account and google stopped them.

Customer Question

Someone tried to access my account and google stopped them. I have changed my password ***** now, but I still cannot receive or send emails
Submitted: 11 months ago.
Category: Email
Expert:  Isaac Franklin replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

What email are you trying to use? Gmail, outlook etc? (can you access that email from a pc successfully)

Are you using an application like AOL, Outlook etc to access email?

If not, what browser are you using to look at your email?

Or, are you using ipad default email application?

Customer: replied 11 months ago.
I am using gmail. I am completely. Computer illiterate so can't answer other questions
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Isaac Franklin replied 11 months ago.


When you use the ipad to look at your gmail? What icon are you clicking?

If you can, here is what i need you to do. Go to your browser/internet on your ipad.

type in and log in with your gmail email and password ***** Can you tell me

if it goes through? (dont use the email app. just go straight to internet on your ipad and type

that in the address bar like you are searching for something to look up)

Tell me if it is successful?

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