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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4865
Experience:  Certified Email Expert with over 10 years experience.
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I need to cancel contract. My granddaughter no longer uses

Customer Question

I need to cancel contract. My granddaughter no longer uses animal jam
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.


You will need to do the cancellation online. Just follow the steps below to cancel the recurring subscription.

Log into your Parent Dashboard here:

Select the username of the player account with the recurring membership you would like to cancel.

Under the Membership tab, click the Change link found beneath the text that reads Auto-Renew: On.

A pop-up warning will appear, stating the date the membership will expire if Auto Renew is turned off.

To confirm cancellation of recurring membership, click the Yes button.

If you have trouble doing it that when then do the following:

Go to the following page:

Once there create a request to close the account. You will need to use the email address you signed up with so make sure you do that. After you submit your ticket you should hear back within 24 hours.

Please take a moment at this time to click on the stars above, 3 or more stars to acknowledge you have received my answer and consulted with me. You can reply back at any time if you need more help.

Thank you,