How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Our business email is and we are not receiving any incoming

Customer Question

Hi there,
Our business email is***@******.*** and we are not receiving any incoming emails. We can send them ok though. Can you please help.
Submitted: 11 months ago.
Category: Email
Expert:  IT Miro replied 11 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please check if you can sign in to your e-mail account using the web mail interface. To do that, click on this link:

http://www.bell.net/mail

and then sign in to your e-mail account.

Let me know if you could sign in, and if you could see new e-mails there.

Thanks,
IT Miro

Customer: replied 11 months ago.
No it would not allow me to sign in
Expert:  IT Miro replied 11 months ago.

Are you sure you typed the correct e-mail password? Let me know how you usually sign in to your e-mail account.

Customer: replied 11 months ago.
It just has an email field so I typed in***@******.*** no password ***** *****
Expert:  IT Miro replied 11 months ago.

Oh, I see it now. It seems the web mail interface is not working at the moment.

Do you use an e-mail program such as Microsoft Outlook to access your e-mail account?

Customer: replied 11 months ago.
I do
Expert:  IT Miro replied 11 months ago.

OK. Most likely, you only need to update the server settings in the e-mail program, and it will work as before; however there could be several other causes of the problem, so I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Expert:  IT Miro replied 11 months ago.

Let me know if you would like me to remotely connect to your computer and help you directly, or you would prefer this chat-based assistance.

Thanks,

IT Miro

Expert:  IT Miro replied 11 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 11 months ago.

Hello!

Let me know if you were able to receive my messages.