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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I accidently permrmently delet my emails this morning, it's

Customer Question

I accidently permrmently delet my emails this morning
JA: Just to clarify, what email service provider are you using?
Customer: it's the johnpowhatan3 @aol and john06064
JA: What troubleshooting have you tried?
Customer: i have went inf th boxes trash and tried to retriev them
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

Hello,

Do you use the AOL desktop software or do you just get your email by going to www.aol.com ?

Expert:  Chris L. replied 1 year ago.

Do you know if you are using the aol desktop software or just going to aol.com? also did you delete these messages from the trash?

Customer: replied 1 year ago.
desk to-p softwaa
re
Expert:  Chris L. replied 1 year ago.

and do you remember deleting them from the trash? Can you tell me what you clicked before the email vanished?

Customer: replied 1 year ago.
on the desktop
Customer: replied 1 year ago.
your program on desk top
Expert:  Chris L. replied 1 year ago.

Ok your payment was declined so I cannot connect to your computer to help until payment goes through but we can still chat here. Now do you mean that you cannot find the aol icon on the desktop? Are you able to open aol at all?

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