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Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I accidentally deleted all my emails the other day how can I

Customer Question

I accidentally deleted all my emails the other day how can I retrieve them?
Submitted: 11 months ago.
Category: Email
Expert:  Jason Fenoglio replied 11 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 11 months ago.

David, the only way to retrieve e-mails on AOL that you've deleted is by restoring them from the Trash folder. Any e-mails that have been left for more that 24 hours in the Trash folder or deleted permanently from the Trash folder are unrecoverable. Have you checked for the e-mails in your Trash folder?

Expert:  Jason Fenoglio replied 11 months ago.

Sorry, the Trash folder time limit is 7 days, not 24 hours.

Expert:  Jason Fenoglio replied 11 months ago.

This is the process for recovering from the Trash folder.

Step 1: Using your web browser, go to AOL .com. In the top right corner of the AOL page, click on the envelope icon to go to AOL Mail.

Step 2: Sign in to your AOL account. When signed in, click on the Trash icon located at the left panel. This shall open the contents of your Trash folder.

Step 3: In the Trash folder, you will see all of your deleted emails that is not older than seven (7) days.

Step 4: If you want to recover or restore any of the emails in the list, click on the check box to select the email message.

Step 5: When the deleted emails are selected, click on the Action button above then in the pull down menu, click on "Inbox" under "Move To" group of commands. This action will move the deleted emails that you selected back to the Inbox.

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