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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I sign on to hotmail, it wants a outlook accouunt, so I

Customer Question

When I sign on to hotmail, it wants a outlook accouunt, so I set up an outlook account, but am unable to transfer the hotmail acoount over. What has happen to hotmail?
JA: How long has this been an issue?
Customer: 4-5days. Hotmail still works on IPAD and IPHONE but on PC I can no longer sign in to hotmail.
JA: What troubleshooting have you tried?
Customer: Set up outlook account on PC, but it says IMAP connection to hotmail does not work
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello and welcome.

When you try to sign in you need to put your original details not create a new account otherwise it may appear empty and I suspect you're simply trying to access your emails.

Would you like me to set this up for you via a secure remote session?

Martin