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I'd be more than happy to assist you. I just want to set your expectations. The name of this organization is JustAnswers. We're a website dedicated to helping folks online with everything from Doctors to Information Technology. We don't work for any one specific company and we do not have phones or answering machines. So I assume you were directed here by a third-party website. So let's take it from the top Ms/Mrs McSwain and I'll do my best to assist you.
Which company are you trying to reach?