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Hi lorey, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact model of your HP printer?
Please let me know by replying to me here so that I can help you further.
Is it a Deskjet or LaserJet printer?
Is it labeled there as HP LaserJet P2035?
How is it going? Can you confirm the name label of your HP printer?
Is it HP LaserJet P2035?