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We are trying to switch our Hotmail account to Windows 10

Customer Question
Mail App, but all of...
We are trying to switch our Hotmail account to Windows 10 Mail App, but all of the e-mails to the Hotmail address do not show up when we open the Windows 10 Mail application.
I have tried to Sync This View, but always get an Error Code: 0x85050041
How can I sync the view with the actual contents of the Hotmail.com application?
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
7/31/2016
Email technician: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2,965
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Hi Tim, welcome.

Is this the first time you're using the Windows 10 Mail app?

Martin

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Email technician: Martin, Network Engineer replied 1 year ago

I would suggest using something better like Thunderbird instead of the Mail app.

If you like I can set it all up for you

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Customer reply replied 1 year ago
We entered the Mail app and set up the account to link to the Hotmail.com account. For several weeks we have opened the Windows Mail app and then used IE to go to the Hotmail.com account and found other e-mails not shown in the Windows Mail listing.
Email technician: Martin, Network Engineer replied 1 year ago

Yes, some of those are sometimes filtered out and remain only on the browser version of Hotmail.

It can also happen with some anti virus programs like Norton

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Email technician: Martin, Network Engineer replied 1 year ago

If you want to sync it properly I suggest using Thunderbird instead, it is a lot more reliable

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Email technician: Martin, Network Engineer replied 1 year ago

I can link you to the program or can install it for you via a remote session if you want to make sure we get it sync'd properly

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Customer reply replied 1 year ago
what is Thunderbird?
Email technician: Martin, Network Engineer replied 1 year ago

It's a mail app made by Mozilla, the same company that created Firefox:

https://www.mozilla.org/en-US/thunderbird/

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Customer reply replied 1 year ago
I have been scammed by remote session before, so I no longer allow that
Email technician: Martin, Network Engineer replied 1 year ago

By those people who call you up pretending to be Microsoft?

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Customer reply replied 1 year ago
with an Indian accent, I guess you know about them.
Email technician: Martin, Network Engineer replied 1 year ago

Sure do.

Well I'm sorry to hear you've been a victim of one of those scams, we do remote sessions every day without any problems and you contacted me via justanswer.com which you can look up in the Better Business Bureau:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

As you can see it's a legit company with an A+ rating and providing you're not happy with the service you have 30 days to request a refund.

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Customer reply replied 1 year ago
I looked at Thunderbird and it is another e-mail system. There should be a simple way to sync Microsoft Windows Mail with Microsoft Hotmail.com account. That is what I am looking for, not to change e-mail systems.
Email technician: Martin, Network Engineer replied 1 year ago

If you're changing from Hotmail.com to Windows Mail then you're also changing your email system, which we call email clients.

All the email client does is connect you to the IMAP and SMTP servers so you can send and receive email from your computer instead of having to go to the website each time. It also stores the emails on your computer so you can check them offline.

Windows Live Mail, Windows Mail, Thunderbird, Microsoft Outlook, Outlook Express, Eudora, all do the same thing - what I am suggesting is you use Thunderbird instead of the default Windows 10 Mail app which has a number of problems which have yet to be addressed by Microsoft (as does the whole operating system for that matter).

I've been working with computers for 17 years - that's just my advice.

If you'd like to pursue an answer for the error code you received then you can look here:

http://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-10-mail-error-code-0x85050041/47663c50-882e-4d52-9ae4-a6c3022b66be?auth=1

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Email technician: Martin, Network Engineer replied 1 year ago

Tim?

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Email technician: Martin, Network Engineer replied 1 year ago

Tim, do you still need help?

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Customer reply replied 1 year ago
I went to the Microsoft site you included in the previous message and was reading about lots of people having the same problem, but no definitive answer. It does not seem like we are getting anywhere on solving the issue.
Email technician: Martin, Network Engineer replied 1 year ago

I gave you my advice and an alternate solution which you don't seem willing to consider.

The error code is usually caused by your anti virus blocking the mail app so disabling the anti virus could give you an indication of that being true and help isolate the problem.

I can only help you if you let me

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Email technician: Martin, Network Engineer replied 1 year ago
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Customer reply replied 1 year ago
I am not going to turn off my anti-virus while in a chat session (too vulnerable).
Since we have not been able to solve it in over an hour I will you go and you should not charge me for the unresolved question.
Thanks,
Tim
Email technician: Martin, Network Engineer replied 1 year ago

I have given you multiple solutions to your question, Tim.

I think the problem is a trust issue on your behalf and I can't help you with that.

Feel free to contact billing for a refund using this link:

ww2.justanswer.com/contact-us

Take care,
Martin

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