Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
First of all, please try to reset your AOL account password:
On the Sign In screen, under the Password ***** click the Forgot Password? link.
Enter your AOL Username or email address in the Username or Email field.
In the second field, enter the words or characters you see displayed in the image and then click Next.
Next,verify your account and create a new password.
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.