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I THINK I WAS HACKED ON WEDNESDAY AS ALL MY CONTACTS

Customer Question
RECEIVED THE SAME EMAIL THAT...
I THINK I WAS HACKED ON WEDNESDAY AS ALL MY CONTACTS RECEIVED THE SAME EMAIL THAT WAS NOT SENT BY ME AND MY SECURITY WAS DOWN. SINCE THAT TIME MY OUTLOOK MAIL IS NOT WORKING TO RECEIVE CURRENT EMAILS. THIS IS MY BUSINESS EMAIL AM TALKING ABOUT AND I DO NOT KNOW WHAT MANUFACTURER IS INVOICING OR SENDING ACKNOWLEDGEMENTS THAT NEED TO BE CHECKED FOR CORRECTNESS BEFORE SHIPPING. YOU SEE WHAT CAN HAPPEN NOT SEEING MY EMAILS CAN DO TO ME. I HAVE HAD MY TECH CHECK THIS FOR HOURS AND HE COULD NOT FIX IT. LEFT A MESSAGEFOR GOOGLE BUT NO WORD FROM THEM. CAN YOU HELP ME, THIS HACK JOB HAS COST ME $400.00 SO FAR AND NOTHING HAS CHANGED.
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/29/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,903
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

you indicate outlook mail and google. Are you saying you are using outlook the program eg: outlook 2016 with Gmail?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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