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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get my juno email account

Customer Question

I cannot get my juno email account
Submitted: 1 year ago.
Category: Email
Expert:  Isaac Franklin replied 1 year ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

First, what is the brand/model of your computer?

Are you on windows 7,8,10 or a mac?

And what browser are you using?

Customer: replied 1 year ago.
hp pavilion g6-2111us notebook PC
windows 10
what is browser?
Customer: replied 1 year ago.
google chrome
Expert:  Isaac Franklin replied 1 year ago.

Thank you.

Firefox, Chrome, Internet explorer etc.

If you are on any of these trying to log into your juno account and know your login/password (we have options to find it

if you forgot)

Use another browser and try to log into email there. If it just spins out like the browser you tried first, then we can tell if it

is the pc or browser.

Let me know if you can log in with a tablet, phone, or any other browser?

Customer: replied 1 year ago.
internet explorer - doesn't spin, just shows blank page
Expert:  Isaac Franklin replied 1 year ago.

Are those the only other browsers you have?

And, is ANYTHING else pulling up on for searches, or is it specific to juno email?

Customer: replied 1 year ago.
only two browsers only juno daughter has apple, cannot get juno email, either
Expert:  Isaac Franklin replied 1 year ago.

Okay, 2 questions. Almost there.

Is your daughter using a different device off the same wifi to log in?

Or is she trying to log in on the same device you are?

Customer: replied 1 year ago.
she is using apple computer - same wifi as me - she gave up hour ago
Customer: replied 1 year ago.
i can get gmail account
Expert:  Isaac Franklin replied 1 year ago.

Can you try to log in for me thru these two links?

Try it in firefox or ie.

Let me know what happens. And as an option, NOT mandatory,

Friendly reminder.

If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be able

to log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteed

money back if we cannot resolve your issue.

If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject if you dont want this

option when you see the offer and we will continue immediately in this manner going forward.

Customer: replied 1 year ago.
it just spins on both
Expert:  Isaac Franklin replied 1 year ago.

Okay, last attempt before we start working on your pc.

Do you/your daughter have a cell phone you can use the internet on (not your wifi, but the actual cells carrier internet)

to log into juno and see if it works there?

Thank you for your patience. Troubleshooting can be exhausting/frustrating.

This should help narrow down if the site is glitching or if it is your home network/pcs.

Customer: replied 1 year ago.
no i can get juno home page, but nothing more - adds for "fast answer"
Customer: replied 1 year ago.
Is it something at juno??
Customer: replied 1 year ago.
no for the phone you asked about - i am 85, no need for anything more
Expert:  Isaac Franklin replied 1 year ago.

Is there a 'sign in' button at the top of the juno page on the right at this link?

Customer: replied 1 year ago.
when i click on it it says "welcome"
Customer: replied 1 year ago.
I've gotten to that page before could not get any further
Expert:  Isaac Franklin replied 1 year ago.

is the option to sign in under it and put your password *****?

if so, can you tell me what happens when you put in your credentials?

Customer: replied 1 year ago.
no, it says "sign out"
Customer: replied 1 year ago.
like i'm already in
Expert:  Isaac Franklin replied 1 year ago.

Do not sign out yet. Do you see a envelope icon on that page? or do you see any 'tabs' at the top like

my account, refer a friend, help etc.?

Customer: replied 1 year ago.
I think the problem is at Juno - I'm ready to throw in the towel and go to bed.
Customer: replied 1 year ago.
Thank you for trying - good night
Expert:  Isaac Franklin replied 1 year ago.

If you are frustrated, lets take a break?

I will be on 8am EST tomorrow. I will leave this question open and we can resume when you are ready tomorrow.

If it is indeed a site error, it should be restored by tomorrow.

It also could be in your browser and by logging out of juno, 'cleaning/clearing cookies/history', in the browser you are using,

it may let you back in then. (cookies/history can affect so many things like email logins, using sites etc.)

I will stick with you until this is resolved one way or another.