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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password and the temporary password that was

Customer Question

I forgot my password ***** the temporary password ***** was sent is not working. I am being told it isn't associated with my account. please help
Submitted: 11 months ago.
Category: Email
Expert:  Jason Fenoglio replied 11 months ago.

Hi my name is ***** ***** I may be able to assist. Which account are you trying to reset?

Customer: replied 11 months ago.
Expert:  Jason Fenoglio replied 11 months ago.

What is your e-mail address?

Customer: replied 11 months ago.
Jason, I requested a new temporary code and that one worked
Expert:  Jason Fenoglio replied 11 months ago.

Great news! I can go ahead and cancel the request and refund if you like.