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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6260
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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Why can't I get into my outlook email account? Why can't I

Customer Question

why can't I get into my outlook email account? Why can't I get into Microsoft to ask a question.
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.

To make it easier for you, may I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

Expert:  Sandy replied 1 year ago.

Click the link:

And tell me if you're able to login into this account or not.

Else, I will send you password ***** instructions.

Customer: replied 1 year ago.
I have already had $41 taken out of my checking account for this service, that I did not authorize and now you want me to pay more? I either want this fixed now, or a refund.
Expert:  Sandy replied 1 year ago.
No, there Is no need to pay more. Please try to reset your password ***** by visiting and click forgot your password *****OR May I connect you remotely over a secure network session at no extra cost?
Expert:  Sandy replied 1 year ago.

Hi Deb,

I'm ready to help you over secure remote session at no extra cost at all.

Please reply back to me when you're ready to work with me. Thank you. Regards, Sandy