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Hi, I'm Sandy and I look forward to help you today.I'm sorry about the issue.
To make it easier for you, may I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Click the link: https://outlook.com
And tell me if you're able to login into this account or not.
Else, I will send you password ***** instructions.
I'm ready to help you over secure remote session at no extra cost at all.
Please reply back to me when you're ready to work with me. Thank you. Regards, Sandy