Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem email address?
Please let me know by replying to me here so that I can help you further.
Hi, thank you for writing back with that information.
So you are locked from your OLD email account,***@******.***, and you want to access that old account to get access to your Apple ID?
Thank you for writing back with that information.
I tried to reset the password ***** your OLD Gmail account (*****@******.***). It will be sending a code to your mobile phone ending with 58. Do you still have that mobile phone number? If yes, can you please tell me the mobile number ending in 58?
Thank you. You must have receive a Gmail code by now. Please give me the full code that you received on your mobile phone so that I can reset your password.
It should be a text message. So please check your messages there
We are not charging by the minute. Please give me a moment, I will try to do the reset again.
A code should be sent now. Please give me the code
Did you get a code?
Are you still signed in to the NEW Gmail account you created right now?
Are you using a computer to chat with me? If yes, can I remotely access your computer so that I can install the new password ***** your old Gmail account?
Ok, then remote access will not work on iPad. Are you still signed in to the NEW Gmail you created in your browser? Please confirm so that I can send you procedures to access the old account.
How is it going?
I am very sorry about your issues. You just posted your question here, regarding your OLD Gmail account being locked, and you need to get access to it since Apple sent you code there. I just wanted to help you with that, and with the other problems you are having.
Now, are you able to access the OLD Gmail account? Or are you still accessing the NEW Gmail account?
I am very sorry about your issues and if I was not able to help.
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